Troubleshooting Tips For Common Vape Pen & Cartridge Issues

 
 

Cartridge not working correctly? Don’t worry- it can be fixed!

We understand there can be much frustration when your disposable pen, cartridge, or battery does not function as expected. Before bringing them back to the dispensary for further inspection by a technician, there may be a way to troubleshoot the item on your own before making the trip.

All Vaping Products

Always keep disposable pens, cartridges, and batteries at room temperature. Avoid leaving items in your car or anywhere that experiences excessive fluctuations in cold and heat. Furthermore, always store items upright as laying them on their side could cause air bubbles to form and affect performance.

Disposable Vape Pens

Once you take the first “puff” or “draw”, the battery is “on” and, in many cases, cannot be recharged or turned off. You usually have up to 30 days to use all the product before the battery dies. You do not want to try it out and then save for later because it may not have battery left if you wait too long. More and more cannabis brands are creating rechargeable disposable vape pens to combat this, in which case you’ll see a charging port somewhere on the base of the pen.

Pull-To-Draw and Push Button Batteries

A vape cartridge can be inserted into either a pull-to-draw or push-button style battery. Pull-to-draw batteries only require the user to “puff” or “draw” to use. Push button style batteries have a singular button that must be pushed five times rapidly to turn on and off. That same button can then be pushed three times rapidly to cycle between low, medium, and high-temperature settings. Those heat settings are usually indicated by varying light colors.

Vape Cartridges

Scenario #1: My cartridge worked at first and then stopped working.

  1. The holes in the cartridge may be clogged with oil. Try warming your cartridge with a hair dryer (lowest heat setting) or by rubbing it between your hands to warm up the oil and change its viscosity. You can also poke a toothpick or safety pin gently in the hole to help de-clog it. 

  2. Prime your coil by taking “dry hits” from your cartridge without the battery, and blowing gently into it. 

  3. Make sure the battery is turned on and fully charged.

Scenario #2: My vape pen doesn’t work at all.

  1. The contact on the cartridge may be pushed in too far and not connecting with the contact on the battery. This can happen if the cartridge is removed and replaced on the battery multiple times. If this occurs, SLIGHTLY pull the contact up (with your fingernail, pen cap, or paperclip) until it is level. 

  2. Inspect the battery contact; it may be clogged or coated. If this occurs, wipe the contact portion with a Q-tip soaked in rubbing alcohol, let the terminal dry, reconnect your cartridge to the battery, and try it again. Do NOT overtighten your cartridge. 

  3. Make sure your battery is turned on and fully charged. Pull-to-draw batteries are always on. Batteries with a button can be turned on by rapidly pressing the button 5 times. If you are using a battery with a button, also make sure you are holding the button down while you draw.

Scenario #3: The oil from my cartridge tastes burnt.

  1. If you have an adjustable temperature battery, try setting your temperature control to a lower setting. The Push-Button style batteries usually include multi-click functions (Rapidly Press the button 5 times to make sure it is turned on and press the button rapidly 3 times to cycle between low, medium, and high temperatures).

If an issue with your disposable pen, cartridge, or battery persists, drop by our dispensary, and a patient advocate will examine it further. If it is determined to be a defective product, you may qualify for a replacement. Call us at 410-457-8088 for any questions or concerns.

RETURN POLICY

Patients & customers are responsible for verifying all product information & the accuracy of their purchase and its contents.

*ie. THC/CBD percentages, terpene profile, product type, etc.

ALL SALES ARE FINAL

Defective Products must be returned within 5 days. Faulty products will be exchanged for the same or similar products. Patients must have the receipt and products must be in original packaging.

NO CASH REFUNDS